GTO GP-SW050 User Manual download pdf (Page 36)

Warranty and Repair Service

GTO AC Powered Gate Operator Limited Warranty

GTO AC powered gate operators are warranted by the manufacturer against defects in materials and manufacturer workmanship for

a speciﬁc period of time beginning from the date of purchase, provided recommended installation procedures have been followed.

The warranty period for residential installations is seven (7) years for mechanical parts; ﬁve (5) years for electronic components.

The warranty period for commercial installations is three (5) years for mechanical parts; three (3) years for electronic

components.

In the case of product failure due to defective material or manufacturer workmanship within the warranty period, the operator will be

repaired or replaced (at manufacturer’s option) at no charge to the customer, if returned freight prepaid to GTO, Inc., 3121 Hartsﬁeld

Road, Tallahassee, Florida 32303. IMPORTANT: Call (850) 575-0176 or Fax (850) 575-8950 for a Return Goods Authorization

(RGA) number before returning to factory. Products received at the factory without an RGA number will not be accepted.

Replacement or repaired parts are covered by this warranty for the remainder of the warranty period or six (6) months, whichever

is greater. GTO will pay shipping charges (equivalent to United Parcel Service ground rate) for return to owner of items repaired

under warranty.

The manufacturer will not be responsible for any charges or damages incurred in the removal of the defective parts for repair, or

for the reinstallation of those parts after repair. This warranty shall be considered void if damage to the product(s) was the result of

improper installation or use, tampering, connection to an improper power source, or if damage was caused by lightning, wind, ﬁre,

ﬂood, insects or other natural agent. This warranty gives you speciﬁc legal rights, and you may also have other rights which may

vary from state to state. This warranty is issued in lieu of all other warranties, expressed or implied. NOTE: Veriﬁcation of the

warranty period requires copies of receipts or other proof of purchase. Please retain these records.

After the warranty period, GTO or one of its authorized service centers will make any necessary repairs for a nominal fee. Call GTO

at (850) 575-0176 for more information.

GTO MAKES NO OTHER WARRANTIES OR REPRESENTATIONS OF ANY KIND WHATSOEVER, EXPRESSED OR

IMPLIED, AND ALL IMPLIED WARRANTIES INCLUDING ANY WARRANTY OF MERCHANTABILITY AND FITNESS

FOR A PARTICULAR PURPOSE ARE HEREBY DISCLAIMED.

LIMITATION OF LIABILITY

The remedies of purchaser set forth herein are exclusive and the total liability of GTO with respect to this order, whether based on

contract, warranty, negligence, indemniﬁcation, strict liability or otherwise, shall not exceed the purchase price of the component

upon which liability is based. In no event shall GTO be liable for consequential, incidental or special damages.

IftheGTOgateoperatorsystemisnotworkingproperly,pleasefollowthestepsbelow:

Instructions for the Consumer/End User:

1. Call your dealer or installer for service. Only an experienced technician may service this unit.

2. Ifyourdealerorinstallerisunabletosolvetheproblem,hewillcontacttheGTOServiceDepartment.

Instructions for the Dealer/Installer:

1. CalltheGTOServiceDepartmentat(800) 543-1236 or (850) 575-4144todiscusstheproblemwithaservicetechnician.

2. Ifrepairorreplacementisnecessary,youwillbeassignedaReturn Goods Authorization Number (RGA).

3. Carefullypackthecomponent(s)authorizedforreturnandwritetheRGAnumberontheoutsideofthepackagein LARGE BOLD

PRINT. Ship freight prepaid to GTO, Inc., 3121 Hartseld Road, Tallahassee, FL 32303. NOTE:GTOproductsshippedwithouta

 ReturnGoodsAuthorizationNumber(RGA)orshippedfreightcollect will not be accepted at the factory.

Remember all returns must include a copy of receipt.

4. If GTO, Inc. determines that the warranty covers the repair or replacement of your gate operator:

GTOwillpayshippingcosts(equivalenttoUnitedParcelServicegroundrate)forreturntoownerofitemsrepairedunderwarranty.

GTO Hours of Operation: Mon. – Fri., 8:00 A.M. - 7:00 P.M. (ET)

Phone (800) 543-1236 • FAX (850) 575-8950

E-mail: [email protected] • GTO Web site: www.gtoaccess.com

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GTO GP-SW050 User Manual Page 36

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